Policies & Compliance

AETERNA — TERMS OF USE Last updated: October 12, 2023

STANDARD #27: SECURE USE FOR USERS

1. Website Protection

Aeterna actively monitors all data transfers to and from its digital platforms to ensure the highest standards of cybersecurity. This includes safeguarding submitted information, detecting unauthorized access attempts, preventing malicious alterations, and protecting the integrity of all website content.

Aeterna reserves the right to take any necessary action to protect its systems and to pursue legal measures against individuals or entities involved in cyber-misuse, in accordance with applicable cybercrime laws and regulations.

2. Intellectual Property Rights

All content, data, visuals, and materials published on Aeterna's websites are the exclusive property of Aeterna.

Copying, distributing, republishing, or using this content for any purpose beyond its intended use is strictly prohibited without prior written authorization from Aeterna.

In cases of permitted use, Aeterna must be clearly cited as the source.

3. External Websites

Aeterna's website may include links to third-party platforms for user convenience.

Aeterna is not responsible for the privacy practices, security standards, or content accuracy of external websites.

Users are encouraged to review the privacy policies of any external site before engaging with it.

4. Aeterna's Official Digital Channels

Aeterna maintains official online channels to provide accurate corporate information and updates.

Only the following platforms represent Aeterna's verified digital presence:

Official Websites:
www.aeterna-inspection.com

Aeterna is not responsible for comments, opinions, or content posted by non-official accounts on any social media platform.

5. Protection of Personal Information

Aeterna is committed to safeguarding personal data.

Personal information voluntarily provided by users will not be shared or disclosed without explicit consent, except where required by law or regulatory authority.

6. Terms of Use

Aeterna encourages users to review these Terms of Use periodically, as updates may occur without prior announcement.

By accessing Aeterna's websites, users acknowledge that they have read, understood, and agreed to comply with these terms and all applicable laws and regulations.

7. Limitation of Liability

All browsing, downloading, and submission of information on Aeterna's websites are performed at the user's own risk.

Aeterna is not liable for any damages resulting from the use of its digital platforms, including loss of data, system issues, or unauthorized access.

For secure browsing, Aeterna recommends:

• Never share confidential information unless the recipient's identity is verified and communication channels are formally agreed upon.
• Use secure browsers, close unused applications, and ensure antivirus software is up to date.

For inquiries regarding privacy or cybersecurity, please contact Aeterna's Cybersecurity & Data Governance Department through the corporate communications channel.

AETERNA — PRIVACY POLICY Last updated: October 12, 2023

AETERNA Inspection & Technical Services LLC ("Aeterna," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose data when you interact with our website, services, and business operations.

1. Information We Collect

We may collect the following categories of information:

• Personal Data: Name, email address, phone number, job title, company name, and national identification details when provided through contact forms, business inquiries, or employment applications.
• Business Inquiries: Project details, specifications, and requirements submitted through our inquiry or consultation forms.
• Employment Applications: Resume and curriculum vitae data, educational background, professional certifications, employment history, and references submitted for job opportunities.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through cookies and server logs.
• Communication Records: Email correspondence, chat transcripts, and call records related to our business interactions.

2. How We Use Your Information

Your information is used for the following purposes:

• Responding to business inquiries and providing requested technical consultation or inspection proposals.
• Processing employment applications and managing recruitment activities.
• Performing contractual obligations including inspection services, reporting, and project coordination.
• Sending service updates, regulatory notices, or corporate communications relevant to our business relationship.
• Improving our website functionality, user experience, and service offerings.
• Complying with legal obligations, regulatory requirements, and contractual commitments.

3. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Business inquiry data is retained for a minimum of three (3) years from the date of last interaction. Employment application data is retained for up to two (2) years unless consent is extended by the applicant.

4. Data Security Measures

Aeterna implements robust technical and organizational safeguards to protect your data, including:

• SSL/TLS encryption for all data transmitted through our digital platforms.
• Firewall protection and intrusion detection systems across our network infrastructure.
• Role-based access controls ensuring only authorized personnel can access personal data.
• Regular security audits and vulnerability assessments.
• Secure data backup and disaster recovery procedures.

5. Third-Party Disclosure

Aeterna does not sell, trade, or rent personal information to third parties. We may share data with:

• Authorized service providers who assist in our operations under strict data processing agreements.
• Regulatory authorities or government bodies when legally required.
• Professional advisors including legal counsel and auditors in the course of business governance.

6. Cookie Usage

Our website uses cookies to enhance user experience and collect analytical data. Types of cookies include:

• Essential Cookies: Required for basic website functionality and session management.
• Analytics Cookies: Used to understand visitor behavior and improve site performance.
• Preference Cookies: Remember your settings and preferences for future visits.

You may manage cookie preferences through your browser settings. Disabling essential cookies may impair website functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data for specific purposes.
• Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, contact our Data Governance team through the corporate communications channel.

AETERNA — QUALITY POLICY Effective: January 1, 2024

AETERNA Inspection & Technical Services LLC is unwavering in its commitment to delivering inspection, testing, and technical consulting services of the highest caliber. Quality is not a department — it is embedded in every decision, every inspection, and every report we produce.

Commitment to Impartiality and Independence

As a fully independent third-party inspection body, Aeterna maintains complete impartiality in all engagements. Our inspection findings, reports, and recommendations are free from conflicts of interest, commercial pressure, or undue influence. We operate with absolute integrity, ensuring that every assessment reflects objective, evidence-based conclusions.

Compliance with ISO 17020 and ISO 17025

Aeterna's quality management system is designed to meet and exceed the requirements of ISO/IEC 17020 (General requirements for the competence of inspection bodies) and ISO/IEC 17025 (General requirements for the competence of testing and calibration laboratories). These internationally recognized standards govern our operational processes, personnel competence, impartiality, and management system effectiveness.

Continuous Improvement

We are committed to the continual improvement of our quality management system through:

• Regular internal audits and management reviews aligned with ISO standards.
• Systematic analysis of non-conformances, corrective actions, and preventive measures.
• Monitoring of client feedback and satisfaction indicators.
• Investment in advanced inspection technologies and digital reporting platforms.

Client Satisfaction

Client satisfaction is the ultimate measure of our performance. We actively seek client feedback on every engagement, analyzing results to identify opportunities for service enhancement. Our objective is to consistently exceed client expectations through technical precision, responsiveness, and transparent communication.

Competence of Personnel

Our inspectors and technical specialists hold internationally recognized certifications including CSWIP, AWS CWI, API, PCN, and ASNT credentials. Aeterna maintains a rigorous personnel qualification and competency management program, ensuring:

• Verified technical qualifications matching project requirements.
• Ongoing professional development and recertification.
• Regular proficiency testing and skills assessment.
• Clear roles, responsibilities, and reporting lines.

Confidentiality of Client Information

All client information, project data, inspection findings, and proprietary documentation are treated with the utmost confidentiality. Aeterna enforces strict information security protocols, including non-disclosure agreements, role-based access controls, and secure data handling procedures, to protect client interests at all times.

AETERNA — HEALTH, SAFETY & ENVIRONMENT POLICY Effective: January 1, 2024

AETERNA Inspection & Technical Services LLC recognizes that the health and safety of our employees, clients, subcontractors, and the communities in which we operate is a non-negotiable priority. Every inspection, audit, and technical engagement must be executed without incident and in full alignment with applicable HSE regulations.

Zero Harm Commitment

Aeterna is committed to achieving zero harm across all operations. This means:

• No injuries or occupational illnesses to any person as a result of our operations.
• No damage to equipment, property, or the environment.
• A culture where every individual has the authority and responsibility to stop work if conditions are unsafe.

Zero harm is not aspirational — it is the minimum standard we demand from ourselves and our partners.

Risk Assessment and Mitigation

All Aeterna operations are preceded by thorough hazard identification and risk assessment. We apply the hierarchy of controls — elimination, substitution, engineering controls, administrative controls, and personal protective equipment — to minimize risk to As Low As Reasonably Practicable (ALARP).

• Pre-job safety assessments for every field assignment.
• Job Safety Analysis (JSA) for complex or high-risk inspection activities.
• Regular workplace inspections and hazard reporting.
• Stop Work Authority (SWA) granted to all personnel.

Environmental Responsibility

Aeterna is committed to minimizing the environmental impact of our operations. We comply with all applicable environmental legislation and implement measures to:

• Reduce waste generation and promote recycling across project sites.
• Minimize emissions and energy consumption in our operational activities.
• Prevent contamination of soil, water, and air through proper handling of materials and equipment.
• Support clients in achieving their environmental compliance objectives.

Regulatory Compliance

Aeterna complies with all applicable occupational health, safety, and environmental legislation in every jurisdiction where we operate, including but not limited to UAE Federal Law, OSHA standards, and international HSE frameworks. We monitor regulatory changes and update our practices accordingly.

Emergency Preparedness

Aeterna maintains emergency response procedures for all operational locations. These include:

• Defined emergency evacuation routes and assembly points for project sites.
• Trained first aiders and emergency response personnel on all active projects.
• Accessible fire extinguishers, first aid kits, and spill response equipment.
• Regular emergency drills and response exercises.

Incident Reporting and Investigation

All incidents, near-misses, and unsafe conditions must be reported immediately. Aeterna conducts thorough incident investigations to determine root causes and implement corrective actions that prevent recurrence. Findings are shared across the organization to promote learning and continuous safety improvement.

AETERNA — ANTI-BRIBERY & CORRUPTION POLICY Effective: January 1, 2024

AETERNA Inspection & Technical Services LLC maintains an absolute zero-tolerance stance on bribery, corruption, and any form of unethical business conduct. This policy applies to all employees, directors, officers, agents, subcontractors, and representatives acting on behalf of Aeterna.

Zero Tolerance for Bribery and Corruption

Aeterna prohibits:

• Offering, promising, giving, or accepting bribes or kickbacks in any form.
• Making facilitation payments to expedite routine governmental or administrative actions.
• Engaging in any form of corruption, extortion, embezzlement, or money laundering.
• Indirect bribery through intermediaries, agents, or third parties.

Violations of this policy will result in disciplinary action, including termination of employment and referral to the appropriate legal authorities.

Compliance with UAE Anti-Corruption Laws

Aeterna operates in full compliance with the United Arab Emirates Federal Penal Code provisions on bribery and corruption, UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering, and all applicable international anti-corruption frameworks including the UK Bribery Act and the U.S. Foreign Corrupt Practices Act (FCPA) where applicable to our operations.

Gift and Hospitality Guidelines

Aeterna personnel must observe the following guidelines regarding gifts and hospitality:

• No gift, entertainment, or hospitality may be offered or accepted if it could reasonably be perceived as an attempt to influence a business decision.
• Modest gifts of nominal value (not exceeding USD 100) are permissible provided they are transparent, documented, and approved by a line manager.
• Gifts exceeding this threshold require written approval from the Compliance Officer.
• All received gifts and hospitality must be recorded in the company gift register.
• Cash or cash equivalents are strictly prohibited.

Due Diligence on Third Parties

Aeterna conducts proportionate due diligence on all third parties including agents, consultants, subcontractors, and business partners before engagement. This includes:

• Verification of business credentials and reputation.
• Screening against sanctions and watch lists.
• Assessment of anti-bribery and corruption controls.
• Inclusion of anti-corruption clauses in all contractual agreements.

Reporting Mechanisms

Any person who becomes aware of a suspected breach of this policy must report it immediately through one of the following channels:

• Direct reporting to the Compliance Officer.
• Anonymous reporting through the Aeterna Whistleblower Channel.

All reports are treated with the strictest confidentiality. Aeterna will not tolerate any form of retaliation against individuals who report concerns in good faith.

AETERNA — WHISTLEBLOWER POLICY Effective: January 1, 2024

AETERNA Inspection & Technical Services LLC is committed to maintaining the highest standards of ethical conduct and corporate governance. This Whistleblower Policy establishes a framework for individuals to report concerns about misconduct, fraud, or violations of law without fear of reprisal.

Scope

This policy applies to all employees, contractors, subcontractors, and third parties who become aware of conduct that may constitute:

• Fraud, embezzlement, or financial misconduct.
• Bribery or corruption (refer to Anti-Bribery & Corruption Policy).
• Violations of health, safety, or environmental regulations.
• Breaches of Aeterna's code of conduct or internal policies.
• Misuse of company assets or confidential information.
• Any activity that is illegal, unethical, or harmful to the company or its stakeholders.

Safe Reporting Channels

Aeterna provides multiple channels for confidential reporting:

• Direct Report: Speak with your immediate supervisor, department head, or any member of senior management.
• Compliance Officer: Report directly to the designated Compliance Officer.
• Written Report: Submit a sealed written report to the Compliance Officer's office, clearly marked "Confidential — Whistleblower Report."

Protection Against Retaliation

Aeterna strictly prohibits retaliation of any kind against individuals who report concerns in good faith. This includes but is not limited to:

• Termination, demotion, or suspension of employment.
• Harassment, intimidation, or threats.
• Adverse changes to job duties, compensation, or working conditions.
• Any other form of discrimination or disadvantage.

Individuals who engage in retaliation will be subject to disciplinary action, up to and including termination. If you believe you have experienced retaliation, report it immediately using any of the channels listed above.

Confidential Investigation Process

Upon receipt of a whistleblower report, Aeterna will:

• Acknowledge receipt of the report within five (5) business days.
• Conduct a preliminary assessment to determine the nature and scope of the allegation.
• Appoint an impartial investigator or investigation team with no conflict of interest.
• Conduct a thorough, fair, and confidential investigation.
• Take appropriate corrective or disciplinary action based on investigation findings.
• Provide feedback to the reporter where legally permissible and operationally appropriate.

All investigation records are maintained securely and disclosed only on a need-to-know basis. The identity of the whistleblower will be protected to the fullest extent possible under applicable law.

Obligations of the Reporter

Reports should be made in good faith with a reasonable belief that the information is accurate. Deliberately false or malicious reports are a violation of this policy and may result in disciplinary action. However, the absence of sufficient evidence will not be held against a reporter who acted in good faith.